What factors influence the cost and timeline of my project, and do you offer a money-back guarantee and 12 months of web maintenance warranty?

The cost and timeline of your project depend on factors like project complexity, features, technology stack, and customization. We provide customized quotes after understanding your project’s needs. We offer both fixed-price and time-and-materials pricing models. Additionally, we provide a money-back guarantee for project satisfaction, and we include a 12-month web maintenance warranty to ensure your project runs smoothly post-launch.

How do you ensure the security and confidentiality of my project and data?

Security and confidentiality are paramount to us. We take several measures, including NDAs, access control, data encryption, security audits, and compliance with relevant regulations, to safeguard your project and data.

What is your process for handling post-launch web maintenance and support?

After your project is launched, we provide 12 months of web maintenance and support to ensure it runs smoothly. Our maintenance services cover bug fixes, updates, security patches, and technical support. We are committed to ensuring the long-term success of your project.

Brief

TPG Telecom required a comprehensive enterprise platform to centralize operations across its multiple brands—AAPT, TPG, Vodafone, iiNet, and Lebara. The solution needed to streamline engagement with wholesalers, vendors, and enterprise/government clients while improving automation, reducing manual inefficiencies, and integrating seamlessly with internal systems.

Key features of the platform included Tech Fund management, eSIM provisioning, and mobile product sales, ensuring a smooth and scalable digital experience. The platform was designed to enhance operational oversight, increase scalability, and future-proof business processes for sustained growth.

Our Solution

TPG Telecom, a leading telecom conglomerate, required a centralized digital ecosystem to unify and streamline operations across its various brands, including AAPT, TPG, Vodafone, iiNet, and Lebara. The existing infrastructure was fragmented, leading to inefficiencies in managing wholesale, enterprise, and government clients.

To address these challenges, a comprehensive international platform was introduced to automate operations, improve procurement efficiency, and enhance the customer experience for vendors and enterprise clients.

Key Features & Solutions Delivered

1. Centralised B2B & B2C Platform

Designed a seamless user experience that integrates all TPG brands under one scalable architecture.
Enabled multi-tier user access, allowing wholesalers, enterprise clients, and vendors to interact with the system effortlessly.
Developed self-service capabilities, reducing dependency on customer support teams

2. Automated Procurement & Order Management

Optimised procurement workflows, reducing processing times from 16 weeks to just 2 weeks.
Introduced an automated request & approval system to streamline vendor transactions.
Ensured real-time inventory tracking, allowing seamless order fulfilment across multiple brands.

3. Tech Fund & eSIM Management System

Implemented a dedicated Tech Fund management module, allowing enterprise clients to track and utilise their tech fund allocations efficiently.
Designed an eSIM provisioning system, enabling customers to activate and switch plans digitally without requiring a physical SIM card.
Integrated mobile product sales, enabling businesses to procure mobile plans, devices, and services through the platform.

4. Scalable Architecture & Future-Ready Design

Created a highly intuitive interface that supports millions of enterprise users.
Developed an experience that ensures cloud-based scalability, allowing seamless expansion without infrastructure bottlenecks.
Designed with API-ready modules, ensuring compatibility with third-party telecom services and government systems.

5. Enhanced Security & Compliance

Ensured end-to-end encryption for sensitive data, securing all transactions.
Created a structure that aligns with telecom regulations and enterprise security standards.
Integrated role-based access control, ensuring secure interactions between vendors, clients, and internal teams.

Result

✔️ Improved enterprise client onboarding, allowing faster deployment of telecom services.

✔️ Automated key workflows, reducing manual overhead and enhancing operational efficiency.

✔️ Seamless integration of eSIM and mobile product offerings, boosting sales and user adoption.

✔️ Future-proofed the platform, ensuring TPG Telecom remains competitive in the evolving telecom landscape.

✔️ Doubled mobile network coverage with advanced regional network sharing, providing customers with better value and more choices.

✔️ Accelerated broadband speeds through Vision Network, onboarding new retailers and improving connectivity for users.

✔️ Revolutionized mobile connectivity with eSIM, eliminating the need for physical SIMs and enabling users to sign up within minutes via Felix Mobile’s fully digital experience.

✔️ Enhanced sustainability efforts, with eSIM technology reducing plastic waste and minimizing environmental impact.

By shaping an experience that aligns with TPG Telecom’s business goals, this initiative successfully delivered a high-performance, scalable, and automated digital ecosystem, enabling TPG Telecom to enhance service delivery, streamline operations, and drive greater business growth